Online orders are processed Monday through Friday, excluding holidays. In general, orders will ship within 1 - 3 business days, however orders placed before (2pm EST on weekdays) will often ship the same day. Holidays and peak sales time may alter your shipment timeframe.

You will receive an email confirmation upon placing your order. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

Please note that tracking information will only be updated online one business day after your order has been shipped. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.

US Shipping Services

UPS Ground: Free for orders over $100. For orders under $100, shipping fees will be applied at checkout, $10 on all domestic orders within the USA.

UPS 2nd Day: $25

UPS Next Day: $45

In-store Pickup: Free!

All orders shipped within the United States are delivered by UPS, carefully packed and handled via our partnership with Wynd. Note: Signature is required for all orders over $500.

Upon shipment, UPS Ground can take anywhere from 1 - 5 business days. For time sensitive, guaranteed date delivery, please select 2nd Day or Next Day service. Orders with express delivery will ship same day if placed by 2pm EST on regular business days, Monday - Friday. Orders placed after 2pm EST on regular business days, weekends or holidays will be shipped the following business day.

Orders will ship from our Oakland, California location.

Unfortunately, we are unable to deliver to APO/FPO addresses, P.O. boxes or freight forwarding companies at this time.

Refused Packages

APTTP is not responsible for any charges incurred for refused packages. In the case a package is refused and returned to APTTP, the total cost of return fees will be deducted from the customer’s refund.

Delayed or Lost Packages

APTTP is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. If you would like to waive our signature upon delivery requirement, please note that we cannot be held responsible for lost or stolen packages.

Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal, APTTP issued gift cards and store credit.



For all online purchases at, APTTP gladly accepts returns of full priced merchandise for refund, exchange or store credit. Items must be unworn, unwashed, undamaged, with original tags attached. Sale merchandise, beauty, fragrance, swimwear, lingerie and any other item marked as final sale cannot be returned or exchanged. Jewelry and shoes must be returned in original packaging. All returns must be authorized by APTTP. 

Request Return Authorization 

Email or call customer service with your order number and the items you'd like to return or exchange. Our customer service team will get back to you and approve your return via email.


APTTP is happy to accommodate exchanges for any items eligible for return, based on stock availability.

Email or call customer service with your order number and the items you'd like to return or exchange. Our customer service team will get back to you and approve your return via email.

Please allow 7 days to process your exchange once return is received. In case merchandise is not available for exchange, you will be reimbursed in the original form of payment.

You will receive a confirmation by email when your exchanges/refunds are processed. All exchange orders are shipped complimentary via UPS Ground.

Return or Exchanges

Please follow these steps to return or exchange by mail:

  • Pack and securely seal the merchandise in the original package if possible. Jewelry and shoes must be returned in original packaging.
  • Make sure to print and include your return authorization email in return package.
  • Ship return using carrier of your choice. We recommend insuring the package for the full retail value (as APTTP is not liable for lost packages) and retaining your tracking number for reference.


Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.

Refunds are issued within 7 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please note that original shipping fees are not refundable.

Return Restrictions

We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If your package is not accepted, it will be sent back to you and a refund will not be granted.


Gift Cards

Bird gift cards can be used online, in any Bird store and on phone orders. Shop and use your Bird gift card to pay, either in full or toward the total purchase. The card keeps track of your balance, so you can use it on one purchase and then use it again with the remaining balance. Bird gift cards never expire, are nonrefundable and cannot be transferred, exchanged, resold, or redeemed for cash (except where required by law). Bird is not responsible for lost or stolen gift cards. Purchase a new card on our Gift Cards page.